Financial Privacy Rights
Use, Collection, and Retention of Customer Information
We collect, retain, and use nonpublic personal information about you in instances where we reasonably believe that it will help administer our business or provide products, services, and other opportunities to you. We collect this information from the following sources:
- Information received from you on applications or other forms;
- Information about your transactions with us or our affiliates;
- Information received from consumer reporting agencies.
We collect and retain this information only for specific business purposes. This information is used to protect and administer your records, accounts, and funds; to comply with certain laws and regulations; to help us design or improve our products and services; and to understand your financial needs.
Joint Marketing Agreement
Texas Leadership Bank has entered into a Joint Marketing Agreement with a nonaffiliated third party to market products and services. We may disclose nonpublic personal information we collect (as described above) to parties with whom we have joint marketing agreements, as permitted by law.
Maintenance of Accurate Information
We have procedures in place to ensure that your financial information is as accurate, current and complete as possible. If you believe any of the information we have is incorrect you should contact our customer service department at (972)636-9777 and any inaccurate information will be corrected as quickly as possible.
Employee Access and Use of Customer Information
Bank employee's access to information is limited to only the personally identifiable customer information required to conduct the specific duties associated with the employee's job function. We educate our employees about the importance of confidentiality. In addition, each of our employees is required to follow our "Customer Relations Policy", which states all customer information is considered private and privileged and is to be used solely for the purpose of providing our customers with the finest service possible. Employees who violate our "Customer Relations Policy" will be subject to disciplinary measures.
Protection of Information via Established Security Procedures
Texas Leadership bank safeguards information according to our established security programs. All of our operational and data processing are located in secure environments that protect your account information from unauthorized access. We maintain and grant access to your information only in accordance with our security standards. The bank's safeguards are in accordance with federal standards.
Restrictions on the Disclosure of Account Information
We do not reveal specific nonpublic information about our customers or former customers to nonaffiliated parties, except as permitted by law. The law provides for disclosure of nonpublic information under the following circumstances:
- You request or authorize it;
- The information is provided to help complete a transaction initiated by you;
- The information is provided to a reputable credit bureau or similar information reporting agency; or
- The disclosure is otherwise lawfully permitted or required.
Maintaining Your Privacy in Our Business Relationships
When the Bank conducts business with third parties, it required vendors and suppliers to maintain similar standards of conduct regarding the privacy of personally identifiable customer information provided to them.
Providing Privacy Information to Customers and Responding to Inquries
Notify us of Inaccurate Information We Report to Consumer Reporting Agencies. Please notify us if we report any inaccurate information about your account(s) to a consumer reporting agency. Your written notice describing the specific inaccuracy(ies) should be sent to us at the following address: Texas Leadership Bank, 121 W Interstate 30, Royse City, TX 75189.
Texas Leadership Bank is chartered, licensed, or registered under the laws of the State of Texas and by state law is subject to oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Texas Leadership Bank should contact the Texas Department of Banking through one of the means indicated below: